Privacy Policy

Effective Date: January 20, 2025
Welcome to Cavera. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from caverastore.co.uk.

1. Personal Information We Collect

When you visit the site or place an order, we collect the following types of information:

  • Order Information: Name, billing and shipping address, payment details (processed securely via Shopify), email, and phone number.

  • Device Information: IP address, browser type, time zone, and cookies through Shopify analytics tools.

  • Usage Data: Pages viewed, search terms, time spent, and interaction with the site.

2. How We Use Your Information

We use your information to:

  • Fulfill your orders and deliver products

  • Communicate with you about orders, promotions, and updates

  • Improve and personalize your shopping experience

  • Prevent fraud and ensure security

  • Comply with legal obligations

3. Sharing Your Personal Information

We share your information with third parties only when necessary:

  • Shopify: Our eCommerce platform to process your orders

  • Payment Providers: For secure transactions

  • Shipping Partners: To deliver your products

  • Legal Authorities: If required by law

We never sell your personal information.

4. Data Retention

We retain your order information for our records unless and until you ask us to delete this data. Device information is retained to help improve our store.

5. Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

6. Cookies

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though some features may not work properly.

7. Changes to This Policy

We may update this policy to reflect changes in practices or legal requirements. Any updates will be posted on this page.

8. Contact Us

If you have questions or want more information, please contact us at:
📧 Email: support@caverastore.co.uk